If you wish to cancel your order, please inform us by telephone, email or in writing as soon as possible.
By signing a contract or accepting our terms of business by text you agree for iSpecial Mobility to start sourcing a vehicle for you immediately.
If you have a regulated agreement (e.g. you are a private individual, a sole trader or a partnership with up to 3 partners) and choose to cancel it, you will be liable for the costs of any service delivered which will be equal to one month’s rental (+VAT) of the vehicle ordered, and in addition our vehicle sourcing charge is non-refundable if you choose to cancel your order for any reason at any time.
If you have a non-regulated agreement (e.g. a business which is a limited company, PLC, a partnership with 4 or more partners), any deposit paid will be forfeited to iSpecial Mobility in the event of cancellation, and in addition our vehicle sourcing charge is non-refundable if you choose to cancel your order for any reason at any time. Please refer to our full terms and conditions.
If your finance application is not approved, we’ll refund the Vehicle Sourcing Charge and any applicable holding deposit paid and there will be no further cost to you.
Your order will only be confirmed on receipt of the signed quotation/order form, your finance application has been approved, and payment of the vehicle sourcing charge as well as any applicable holding deposit has been received.
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